Posted: August 25, 2015 by Jaime Stenning
With so much mediocrity about, you can stand out if you improve the way that you sell. This article, in a nutshell:
FACT 1
If your customers are not listening it is not their fault – Tweet this
It is your fault…you’re not communicating in a way that they can hear your message.
FACT 2
Your sales presentations/offers and so forth are probably wrong – Tweet this
FACT 3
People have problems/hurts/needs that they want sorted out – Tweet this
You need to know what they are. To find out what their issues are you need to ask questions, shut up and listen to the answers.
FACT 4
Customers are only interested in how you can help them relieve the pain or get more pleasure – Tweet this
I repeat, to find out what their issues are you need to ask questions, shut up and listen to the answers.
FACT 5
People will buy from you if you are able to cut to the chase – Tweet this
Tell them what they will get… Don’t bore them. Be precise and focused. Don’t waste their time.
FACT 6
People don’t buy from you for what you do but for what your product or service will do for them – Tweet this
Find out their hurts/problems/issues, find out what THEY want after you’ve left, focus on telling them how you can deliver it.
FACT 7
Customers want you to make it absolutely clear what they will get by buying from you – Tweet this
So, tell them how you will make things better for them.
FACT 8
Customers love it when you make it clear that you can deliver – Tweet this
So tell them: “We can do that” and give them some brief proofs or examples.
FACT 9
Customer love it when you shut up – Tweet this
Be clear about what the customer will get and how it will improve things for them – remember people buy for one of 2 reasons:
1) To be happier
2) To be more profitable
If you follow the approach above several things will happen:
Robert Craven
www.robert-craven.com
rc@directorscentre.com
01225 851 044
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